jaitun's commitment to responsible gambling
Gambling should be enjoyable, not stressful. At jaitun we believe the most important thing for every player is to know their limits and stay within them. On this page you will find protection tools, warning signs, and ways to get support.
What is responsible gambling and why does it matter?
The right mindset and awareness are the foundation of healthy entertainment.
Online casino and betting is a form of entertainment — it is not a reliable source of income. At jaitun we want every player to play with clear awareness: you may win, and you may lose. In the long run, the mathematical advantage in casino games always favours the platform, so continuing to play in the hope of recovering lost money is dangerous.
Responsible gambling means setting a budget and time limit for yourself, sticking to those limits, and not treating gambling as a way to relieve the stress of everyday life. Reading our terms and conditions will help you understand in what circumstances an account may be restricted and what rights you have.
If you ever feel that your gambling is out of control, take action without delay. jaitun's support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English.
jaitun's commitments
- Only people aged 21 or above are allowed to open an account
- Players can set their own deposit limits
- Self-exclusion is always available
- Protection support is available directly through live chat
- Account activity and history can be viewed at any time
- Option to activate a break or cooldown period
Ways to keep yourself safe
jaitun gives you the means to stay in control of your own gambling.
Deposit limits
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately; increasing it requires some processing time.
Time limits
Decide in advance how long you will play in each session. A warning will appear when the time is up, and the session will end if needed.
Cooldown break
Want to take a short break? Set a cooldown period from 24 hours up to 30 days — you will not be able to log in to your account during this time.
Self-exclusion
For a longer break, choose self-exclusion — from 6 months up to permanent closure. It takes effect immediately after the request is made and cannot easily be reversed.
Activity review
View your login history, deposits, withdrawals, and a summary of your bets at any time. Understanding your own patterns makes it easier to make informed decisions.
Direct support
For any issue, contact jaitun's 24/7 live chat or email. Speak in Bengali — our team is always ready.
Request to close or restrict your account
Fill in the form below — our team will complete the process within 24 hours.
Protection request form
This form is used only to identify you and indicate the action needed. All information is kept confidential.
For urgent needs, contact our live chat directly — we can restrict your account immediately.
How do you know when gambling is becoming a problem?
If you notice any of the signs below in yourself or someone close to you, act quickly.
Trying to recover lost money: After a loss, you feel that if you play just a little more you will win it all back — this thought is the most dangerous one.
Gambling beyond your budget: You feel the urge to use monthly expenses, borrowed money, or savings to gamble.
Impact on relationships: Gambling is causing problems with family, friends, or at work, and you are having to hide it.
Sleep and concentration problems: You feel restless or anxious when not gambling, and you are unable to sleep.
Repeatedly breaking your own limits: You keep exceeding the limits you set for yourself and cannot stop.
Gambling to relieve stress: You are using gambling as a way to escape everyday problems or stress.
If any of the above applies to you, it is simply a signal — there is nothing to be ashamed of. You can find more detailed information on responsible gambling in our FAQ.
Where can you get help?
Rather than facing it alone, reach out to someone close to you or seek professional support.
jaitun live chat
Our support team is available 24/7 via live chat in Bengali and English. Any request — whether to restrict your account or activate self-exclusion — is processed immediately.
Email Support
If you prefer to send a written request, contact us by email. We reply in Bengali and keep all communication confidential. Email address: [email protected]
Family and friends
Talk to a trusted family member or friend. Support from someone close to you can often be a more effective first step than professional help.
Mental health counselling
Speak with a professional psychologist or counsellor online or in person. Various mental health organisations in Bangladesh offer consultations free of charge or at low cost.
Support groups
Join a group made up of people facing the same difficulties. Sharing experiences and supporting one another makes recovery easier.
Under our privacy policy, all communication related to responsible gambling is completely confidential. Your personal information is never shared with third parties — it is used solely for the purpose of providing direct support.
Good habits for healthy gambling
Small changes in habit can make a big difference.
- Set a budget before you start playing and be mentally prepared to lose that amount.
- Rather than playing for hours on end, take regular breaks — at least 10 minutes of rest every hour is a good idea.
- Do not gamble while drinking alcohol or when you are tired — your ability to make decisions is reduced in that state.
- Even when tempted after a win, do not place extra bets beyond your original budget.
- Think of gambling as entertainment rather than a source of income — like buying a cinema ticket.
- Never gamble with borrowed money or someone else's funds.
- Keep a record of how much time and money you spend each week — it helps you understand your own patterns.
- Make time for other hobbies and social activities — having variety in your life reduces over-reliance on any one activity.
Enforcing the 21+ age limit is our responsibility
To create an account on jaitun, every user must go through an age verification process. There is no way for anyone under 21 to open an account, and this rule is strictly enforced.
If you are a parent and want to restrict access to jaitun on your child's device, use parental control software. If you have any concerns, let our support team know — we will act promptly.
If a person attempts to open an account using false information and this is detected during verification, the account is closed immediately and any balance is withheld.
All activity on jaitun is for people aged 21 or above only. No transaction is possible without age verification.