jaitun's Privacy Policy

01 Introduction and Scope

jaitun casino is committed to providing a safe and transparent environment for users in Bangladesh. This privacy policy explains what personal information is collected when you use our website, create an account, or use our services — and how that information is used and what rights you have.

This policy applies to all jaitun services — from browsing the website to account registration, financial transactions, and customer support. It works alongside our Terms and Conditions as a supplementary document, and reading both together is recommended.

By using our platform, you are considered to have accepted the terms of this privacy policy. If you do not agree with any term, please contact our support team before using the service.

02 What Information We Collect

jaitun collects several types of information, described in detail below:

2.1 Information You Provide Directly

This includes information you give us yourself during account registration or while using our services:

• Full name and date of birth (for age verification — our platform is for users aged 21 and above only)
• Email address and mobile number
• Password (stored in encrypted form; no one can view it)
• Payment information: bKash, Nagad, or Rocket number; bank account details
• Identity verification documents: copy of National ID or passport (where applicable)

2.2 Automatically Collected Information

When you browse our website, certain technical information is collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system
• Date, time, and duration of your visit to the site
• Which pages were visited and where you came from (referral source)

2.3 Cookies and Similar Technologies

jaitun uses cookies and similar tracking technologies that store small files in your browser. These help remember your login status, save preferences, and improve site performance. You have the right to disable cookies from your browser settings, though doing so may limit some site functionality.

2.4 Information from Third Parties

For identity verification and fraud prevention, we may also receive information from trusted third-party verification services. Information collected in this way is covered by this policy.

03 Purposes for Using Your Information

jaitun uses collected information only for specific and legitimate purposes. Your information is not used for anything beyond the following:

1. Account management: Creating and verifying your account, keeping your login secure, and helping with account recovery.
2. Processing financial transactions: Accepting deposits, completing withdrawal requests, and issuing bonuses — via bKash, Nagad, Rocket, or bank transfer.
3. Identity verification and age confirmation: Our platform is for users aged 21 and above; information is verified to ensure this.
4. Customer support: Resolving issues and answering questions via live chat or email.
5. Security and fraud prevention: Identifying suspicious activity and keeping your account secure.
6. Service improvement: Analysing user experience to improve site functionality and design.
7. Relevant communications: Sending account-related notifications, transaction confirmations, and important updates.

We never sell your information to third parties for marketing purposes.

04 Sharing Information and Third Parties

jaitun does not share your personal information with any third party commercially. However, sharing limited information may be necessary in specific circumstances:

4.1 Service Provider Partners

We work with selected third parties for payment processing, identity verification, or managing technical infrastructure. These partners are bound by strict confidentiality agreements and may only use the information for the defined purpose.

4.2 Legal Obligations

If we are required to disclose information by court order, government directive, or applicable law, we will do so. In such cases, we will disclose only the minimum information legally required.

4.3 Business Transfers

If jaitun's business is merged or transferred in the future, your information may pass to the new operating authority. You will be notified in advance and the protections in this policy will remain in effect.

05 Data Protection and Security

jaitun maintains industry-standard technical and administrative measures to keep your information secure:

• SSL encryption: All data transfers on our site are encrypted via SSL, making it impossible for third parties to read the information.
• Password hashing: Your password is never stored in plain form; strong hashing algorithms are used.
• Access controls: Only authorised staff can access necessary information, and every access is logged.
• Regular security reviews: Regular security assessments are carried out to identify system vulnerabilities.
• Data backups: Regular secure backups are maintained to ensure uninterrupted service.

However, complete security on the internet cannot be guaranteed. We therefore advise you to use a strong and unique password and not to share your login details with anyone.

06 Data Retention Period

jaitun retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while your account is active.
• Even after an account is closed, financial and transaction-related information may be kept for a set period due to legal requirements.
• Identity verification documents are retained in accordance with applicable law.
• Information that is no longer needed is securely deleted or anonymised.

07 Your Rights

You have certain important rights over your personal information, which jaitun respects:

7.1 Right to Access

You can request at any time to know what information we hold about you. We will provide a detailed report within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect, you can request a correction. You can update many details yourself through account settings.

7.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, this may not be fully possible where there are legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You can object to your information being used for marketing purposes. We will immediately stop using it for that purpose.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. We provide support in both Bengali and English and will respond to your request with due care.

08 Policy on Minor Users

All jaitun services are for persons aged 21 or above only (21+). We do not intentionally collect information from any minor. If a minor opens an account using false information and we become aware of it, all related information will be deleted immediately and the account will be closed.

To learn more about responsible and safe play, read our Responsible Gaming page, which contains detailed guidelines on age verification and setting play limits.

09 International Data Transfers

Our servers and service providers may be located outside Bangladesh. Whenever data is transferred internationally, we ensure that appropriate safeguards are in place and that the information is handled in compliance with applicable data protection laws.

The purpose of such transfers is solely to manage technical infrastructure and improve services — not for commercial purposes.

10 Policy Changes and Updates

jaitun reserves the right to amend this privacy policy when necessary. For significant changes, we will:

• Update the date on this page.
• Notify registered users by email.
• Inform users via a notice after login.

Continued use of the platform after a change means you have accepted the updated policy. We therefore ask you to visit this page regularly.

To learn more about us and read about our values, visit our About Us page.

11 Contact

If you have any questions, comments, or complaints about this privacy policy, please contact our support team:

• Live Chat: Connect via live chat 24/7 from any page on the site
• Email: [email protected]
• Language: Support is available in both Bengali and English

Many topics are also covered on our FAQ page — visit the Frequently Asked Questions (FAQ) page for quick answers.